Pilipinas Teleserv’s Citizen Services: A Call Center For Filipinos By Filipinos

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Queuing in seemingly endless lines to apply for a passport or renew it, to get an NSO-certified birth certificate, or to procure SEC documents can really be such a nuance. You might think why snail-paced transactions, especially in government agencies, are still existing in this day of modern gadgetry and high technology. Can’t they be more convenient like online shopping or simple and faster like updating your Facebook or Twitter statuses?

It is a good thing we Filipinos can now rely on Pilipinas Teleserv’s Citizen Services. Now applying, acquiring or renewing pertinent government documents are as easy as opening your laptops and clicking on those mice. Unbeknownst to most, Pilipinas Teleserv is celebrating their 14th anniversary this year and since 2000, they have been providing dynamic services to Filipinos with cutting-edge customer management solutions and innovative business process outsourcing services. The most popular of these solutions being Citizen Services, which is an integrated customer service solution that has changed the way people transact with government agencies {read: sans very long queues and very stress-free and convenient transactions}.

Citizen Services in a nutshell

Citizen Services is comprised of essential people-oriented solutions in partnership with the National Statistics Office, the Department of Foreign Affairs, the POEA, Civil Service Commission, BIR, DTI, PhilHealth, NCC, DOH, the Government Service Insurance System, the Securities and Exchange Commission, and the DPWH over the last decade.

Here are the central services now made readily-accessible and available to Filipinos

• NSOHelpline.com ~ now Filipinos can enjoy a hassle and travel-free way of getting certificates from the NSO as Pilipinas Teleserv provides us with a stress-free alternative to acquiring our civil registry documents from the National Statistics Office {NSO} through NSOHelpline.com. Requests for birth certificates, marriage certificates, death certificates, and certificates of no marriage {CENOMAR} are made via the hotline or the website and delivered right to one’s doorstep. Of course, one can always opt to get any of these documents from the nearest NSO Serbilis Outlet, but commuting has also become a challenge nowadays what with endless incidents of the MRT being down and the unpleasant traffic everywhere. Pilipinas Teleserv offers a more economical and revolutionized way for Filipinos to acquire these certificates in the comfort and convenience of their home or the office {especially during break times}. All one need is to dial {02} 737.1111 or visit www.NSOHelpline.com and your documents will be delivered right at your doorstep within 2 to 3 days, that is regardless of where you are in the Philippines, mind you! 
• DFA Passport Appointment System ~ Pilipinas Teleserv, in partnership with the Department of Foreign Affairs {DFA}, has also transformed the way Filipino citizens transact with the agency through the DFA Passport Appointment System. They have streamlined the process of applying for a new passport and renewing an expiring passport, and what used to be a very long and tedious process has now become much more swift and convenient as applicants can now properly plan their visits to the DFA offices. Anyone can easily get a DFA Passport Application appointment through www.pasport.com.ph and can easily pick his most convenient date and time for the appointment. Not to mention, he can also choose from various DFA passport processing locations including DFA ASEANA, DFA Manila, DFA Megamall, DFA Ortigas, DFA Cubao, and DFA Alabang for his most convenient location. If need be, one can also dial the hotline {02} 737.1000 to speak with a Customer Care Officer. There is also no need to go back to the DFA to claim your passport as you also have the option to have it delivered to your home. 
• GSIS Contact Center ~ Pilipinas Teleserv managed the Philippine Government’s ambitious Contact Center ng Bayan project from September 2012 ~ March 2014. It is a national helpdesk utilizing citizen vigilance to keep government offices and agents accountable for their actions. This is where concerned citizens can lodge complaints and request for information thru the hotline, SMS, or email. 
• SEC Express System ~ this system allows for a non-appearance application that integrates an online an contact center-based application process of requested documents from SEC. One can easily access www.secexpress.ph or call {02} 737.8888 {from Monday~Saturday, 8am-5pm} to facilitate the request for authenticated copies of articles of incorporation/partnership, by-laws, increase/decrease of capital stock, audited financial statements, minutes of resolution, secretary’s certificate, registration data sheet, among other documents. These documents requested online can also be paid using your VISA or MasterCard, with the convenience of having them delivered right at your doorsteps within 3 working days. 

It is good to know that people can count on Pilipinas Teleserv and their various services to make every Filipinos life a lot easier and stress-free. After all, you might never know when a need for an NSO-certified birth certificate or a renewed passport will arise. Cheers to them on their 14 anniversary and may they continue to provide exceptional service to the Filipinos. To know more about them, and their services, do remember to follow their social media pages:

• Facebook ~ https://www.facebook.com/citizenservices
• Twitter Page ~ https://twitter.com/teleserv_ph
• Instagram ~ https://instagram.com/citizen_services
• Pinterest ~ https://www.pinterest.com/citizenservices/

By the way, while you are here, you might want to check out my previous Pilipinas Teleserv posts, too.

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