Pilipinas Teleserv’s Citizen Services: A Call Center For Filipinos By Filipinos

online resources for mums, online services, Pilipinas Teleserv, world wide web

Queuing in seemingly endless lines to apply for a passport or renew it, to get an NSO-certified birth certificate, or to procure SEC documents can really be such a nuance. You might think why snail-paced transactions, especially in government agencies, are still existing in this day of modern gadgetry and high technology. Can’t they be more convenient like online shopping or simple and faster like updating your Facebook or Twitter statuses?

It is a good thing we Filipinos can now rely on Pilipinas Teleserv’s Citizen Services. Now applying, acquiring or renewing pertinent government documents are as easy as opening your laptops and clicking on those mice. Unbeknownst to most, Pilipinas Teleserv is celebrating their 14th anniversary this year and since 2000, they have been providing dynamic services to Filipinos with cutting-edge customer management solutions and innovative business process outsourcing services. The most popular of these solutions being Citizen Services, which is an integrated customer service solution that has changed the way people transact with government agencies {read: sans very long queues and very stress-free and convenient transactions}.

Citizen Services in a nutshell

online resources for mums, online services, Pilipinas Teleserv, world wide web

Citizen Services is comprised of essential people-oriented solutions in partnership with the National Statistics Office, the Department of Foreign Affairs, the POEA, Civil Service Commission, BIR, DTI, PhilHealth, NCC, DOH, the Government Service Insurance System, the Securities and Exchange Commission, and the DPWH over the last decade.

Here are the central services now made readily-accessible and available to Filipinos

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teleserv delivers

Teleserv,online resources for mumsEverything that will make our jobs a lot easier is good in our book. + if we can do this in the safety of our home without having to worry where or to whom we leave our kiddos when we do, all the better! That is why online shopping is such a hit. You get to shop + order anything you fancy, from children’s clothes + toys, to mum essentials, to food and other needs around the house. This is the same principle behind Teleserv. They wanted to make getting those certified pertinent documents easy-breezy for all of us!

online resources for mums, teleserv

I have had the misfortune of doing this the old-school way: the long + seemingly endless queues at the NSO + the DFA afterwards, when I was applying for a passport back in 2002 + believe me it is an ordeal I do not want to experience ever again. Thanks to Teleserv, applying for any Civil Registration documents has never been this easy, a few clicks of your mouse + you are good to go. All you have to do is wait for a maximum of 3 days + your documents will be delivered right at your doorstep. What a convenience, right? I actually requested for a certified copy of my son’s birth certificate for record purposes on Tuesday + the document was delivered to me on Friday ūüôā

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still waiting in endless queues to get your passport?

I just can’t relive the memory of the first time I went to DFA to apply for a passport back in 2002 without reliving the long endless queues, all the hassle + the trouble brought about by bureaucracy + whatnot! Really not a pleasant experience! Imagine after enduring a whole day’s worth of falling in line + waiting for my turn, I even had to return the next day just to get what I initially came for? Very inconvenient + disappointing, I tell you!

The worse thing is that I never get to use the passport anyway (I was planning to seek employment overseas, back then, but had a change of heart since my parents, especially our father, won’t let us) after all the trouble I had to go through to get it!¬† It settled dormant in a box with the rest of my stuff, untouched + unstamped, until it expired in 2007.

I never had the need to renew the thing since.

Now,¬† imagine how surprised I was when I found out that I no longer have to suffer the same fate if I were to renew my passport. In fact, much thanks to Teleserv’s innovative services, I can easily go online or dial from my phone for passport renewal via their DFA Passport Appointment System. There are two ways to do this:

a. Applying via internet

  • simply log-on to passport.com + follow instructions to get an appointment schedule
  • prepare all needed documents or requirements (check out the list here)
  • just go to the DFA Consular Affairs Office at the scheduled date + time (check CAO’s location here)

b. Applying through phone

  • Call the DFA Passport Appointment System by dialling (02)737-1000 to get an appointment schedule
  • prepare all needed documents or requirements (check out the list here)
  • just go to the DFA Consular Affairs Office at the scheduled date + time (check CAO’s location here)

Really fast + convenient + it saves you a considerable amount of time you can use for some other endeavors.

Apart from this service, Teleserv also provide NSO Birth Certificate Delivery, Overseas Exit Clearance, + Group Application Services for NSO Certificates. Not only are they fast + convenient, but they also provide secure + confidential online payment options.

Here’s where you can keep in touch with Teleserv:

  • visit their website here + here
  • Like their page on Facebook andfollow them on Twitter
  • you can also subscribe for newsletter by sending them an e-mail with the subject “join”
  • give them a call:
  • (02) 737-1111 for NSO Inquiries
  • (02) 737-7777 for POEA Inquiries
  • (02) 737-1000 for DFA Inquiries
  • (02) 737-1173 for Group Application Service of NSO docs

As for me, I’ll take note of these contact details, you never know when they will come handy, right? I might be needing a passport soon or I might be needing to get one for my son ūüėČ

photo credit

Love + Light,

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