Pilipinas Teleserv’s Citizen Services: A Call Center For Filipinos By Filipinos

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Queuing in seemingly endless lines to apply for a passport or renew it, to get an NSO-certified birth certificate, or to procure SEC documents can really be such a nuance. You might think why snail-paced transactions, especially in government agencies, are still existing in this day of modern gadgetry and high technology. Can’t they be more convenient like online shopping or simple and faster like updating your Facebook or Twitter statuses?

It is a good thing we Filipinos can now rely on Pilipinas Teleserv’s Citizen Services. Now applying, acquiring or renewing pertinent government documents are as easy as opening your laptops and clicking on those mice. Unbeknownst to most, Pilipinas Teleserv is celebrating their 14th anniversary this year and since 2000, they have been providing dynamic services to Filipinos with cutting-edge customer management solutions and innovative business process outsourcing services. The most popular of these solutions being Citizen Services, which is an integrated customer service solution that has changed the way people transact with government agencies {read: sans very long queues and very stress-free and convenient transactions}.

Citizen Services in a nutshell

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Citizen Services is comprised of essential people-oriented solutions in partnership with the National Statistics Office, the Department of Foreign Affairs, the POEA, Civil Service Commission, BIR, DTI, PhilHealth, NCC, DOH, the Government Service Insurance System, the Securities and Exchange Commission, and the DPWH over the last decade.

Here are the central services now made readily-accessible and available to Filipinos

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SEO 101

Bloggers everywhere are tapping on SEO or Search Engine Optimization tips and tricks to increase their blog or websites visibility in various search engines’ search result pages. After all, a blog or website that are highly visible in these search engines are most likely to get the most number of visits and potential income from ads and numerous other income-generating strategies. Most number of bloggers are also relying on plug-ins like WordPress SEO, to help them create posts that are most likely to land on Google’s first page.

Personally, I have quite a long way to go before I fully optimized my site for SEO. It may entail a lot of research and readings before I finally get the hang of it and grasped SEO fully. It might require a considerable amount of hours to study and remember a number of tricks I can apply to my blogs. In the meantime, I am glad SEO Services Pricing, put this insightful infographic together to give me a bird’s eye view.

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Facing a challenge

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Everyone knows that parenthood is a challenge.  You can take all the courses and read every book on the subject that you can find but you are never really prepared.  The problem is that everybody’s life is different.   Every child – and parent! – is unique and this is something that we should never forget.  Luckily there is a whole host of dad – and mum! – blogs out there to tell us about this and we can easily see from them the challenges that other people face and how they work to overcome them.


Here the flatpackdad’s challenges are mainly due to his DIY efforts around the house and his poor family’s efforts to cope with them.  Having a family is not easy and when there is DIY taking place around the home it is even more difficult.  Luckily for this particular dad blogger, he seems to have a very understanding wife and kids.  I’m sure I’m not the only mum blogger who thinks that a less understanding woman might have shown him an alternative use for his drill before now!


This is the blog to read for all those dads out there that are facing more than the challenge of being a parent.  Stephen says..is a blog which is about the challenges of raising children as a divorced father and doing this alongside issues such as depression and autism.  One of the best things about this blog is how candidly he talks about his problems.  He has recognised them as a part of his life and he does not mind sharing with the rest of the world.  This is not a blog which is filled with funny moments although there are some there.  This is a blog which mum bloggers like me read to be able to understand that men have their vulnerabilities too.


For a bit of everything there is the Dad Down Under blog.  This Australian writer shares a lot of his life with his readers and covers topics from food to travel.  It is in the travel part that he details some personal challenges.  He chose to hike through the middle of nowhere for six days.  In Australia this is something of a feat, given the possibility of meeting snakes and other creatures that can cause a bit of damage.  This is a trek that took place before he became a father and he talks about how he feels it prepared him for fatherhood.  I’m not sure if that is entirely possible, but I suppose that his ability to do that and survive means that fatherhood becomes less of a scary prospect.

Not everyone wants to share their personal challenges and I think that is fine.  However, we can all learn from others and the rise of the dad blog means that is it not just the wisdom of the woman that you can read now, but that of the father.  No matter what the subject there will always be more than one point of view out there so reading a few can really help.

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