Queuing in seemingly endless lines to apply for a passport or renew it, to get an NSO-certified birth certificate, or to procure SEC documents can really be such a nuance. You might think why snail-paced transactions, especially in government agencies, are still existing in this day of modern gadgetry and high technology. Can’t they be more convenient like online shopping or simple and faster like updating your Facebook or Twitter statuses?
It is a good thing we Filipinos can now rely on Pilipinas Teleserv’s Citizen Services. Now applying, acquiring or renewing pertinent government documents are as easy as opening your laptops and clicking on those mice. Unbeknownst to most, Pilipinas Teleserv is celebrating their 14th anniversary this year and since 2000, they have been providing dynamic services to Filipinos with cutting-edge customer management solutions and innovative business process outsourcing services. The most popular of these solutions being Citizen Services, which is an integrated customer service solution that has changed the way people transact with government agencies {read: sans very long queues and very stress-free and convenient transactions}.
Citizen Services in a nutshell
Citizen Services is comprised of essential people-oriented solutions in partnership with the National Statistics Office, the Department of Foreign Affairs, the POEA, Civil Service Commission, BIR, DTI, PhilHealth, NCC, DOH, the Government Service Insurance System, the Securities and Exchange Commission, and the DPWH over the last decade.
Here are the central services now made readily-accessible and available to Filipinos